Frequently Asked Questions
Everything you need to know about our gourmet salt water taffy and shipping policies.
How long does your taffy stay fresh?
Our salt water taffy is made fresh daily and has a shelf life of approximately 6 months when stored in a cool, dry place. Avoid direct sunlight and extreme heat to maintain the perfect chewy texture.
Is your taffy gluten-free and nut-free?
Most of our flavors are gluten-free; however, all our products are processed in a facility that handles peanuts, tree nuts, soy, and dairy. Please check the specific ingredient list on each product page for allergen details.
When will my order ship?
We typically process and ship orders within 1-2 business days. Once your package is on its way, you will receive a tracking number via email. Delivery usually takes 3-5 business days depending on your location.
Do you offer bulk discounts for events?
Yes! We offer wholesale pricing and bulk bags for weddings, parties, and corporate events. Please visit our 'Bulk Orders' page or contact our support team for a custom quote.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error in your shipment, please contact us within 48 hours for a replacement or refund.
Will the taffy melt during shipping in summer months?
Our taffy is whipped to be temperature-resistant, but prolonged exposure to extreme heat can cause softening. We recommend retrieving your package shortly after delivery to ensure the best quality.