Returns & Refunds Policy

At Taffy Shop, we want you to love every bite of our gourmet salt water taffy. If you are not completely satisfied with your order, please contact us within 14 days of delivery for a resolution or replacement.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team with your order number and a brief explanation of the issue.

• 2.
  Provide Details

  For quality concerns, please include photos of the packaging and product to help us improve our small-batch process.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a refund, credit, or replacement.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or ship out a fresh batch of taffy immediately.